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This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.
Nákup knihy
Service Support, Kolektív autorov
- Jazyk
- Rok vydania
- 2002
- Väzba
- (mäkká)
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- Titul
- Service Support
- Jazyk
- anglicky
- Autori
- Kolektív autorov
- Vydavateľ
- TSO
- Rok vydania
- 2002
- Väzba
- mäkká
- Počet strán
- 200
- ISBN10
- 0113300158
- ISBN13
- 9780113300150
- Série
- Kategórie
- Štítky
- Byznys, Technológia
- Hodnotenie
- 4,15 z 5
- Anotácia
- This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.