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How easy life would be if we didn't have to deal with difficult people! Whether it's an explosive boss, an uncooperative bureaucrat, a hostile customer, an arrogant salesperson, or an argumentative relative, some people have ways of making our life difficult. How to Cope with Difficult People will show you how to deal with people calmly, effectively and assertively, get people to listen to your ideas, and achieve your goals without losing your temper. By the skilful use of words, negotiation and humour, you can improve your techniques for handling difficult people.
Nákup knihy
How to Cope with Difficult People, Christian Henri Godefroy, Alan Houel
- Jazyk
- Rok vydania
- 1997
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- Titul
- How to Cope with Difficult People
- Jazyk
- anglicky
- Vydavateľ
- Sheldon Press
- Rok vydania
- 1997
- Väzba
- mäkká
- Počet strán
- 122
- ISBN10
- 0859696820
- ISBN13
- 9780859696821
- Série
- Hodnotenie
- 3 z 5
- Anotácia
- How easy life would be if we didn't have to deal with difficult people! Whether it's an explosive boss, an uncooperative bureaucrat, a hostile customer, an arrogant salesperson, or an argumentative relative, some people have ways of making our life difficult. How to Cope with Difficult People will show you how to deal with people calmly, effectively and assertively, get people to listen to your ideas, and achieve your goals without losing your temper. By the skilful use of words, negotiation and humour, you can improve your techniques for handling difficult people.