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Viac o knihe
The author of Keeping Customers in Good Times and Bad spotlights 10 dynamic steps to service success. Revealing exactly why firms must recognize the need for a balance between consumer expectations and product/service fulfillment, Nykiel presents case studies of American Express, Delta Airlines, and other successful service companies. "Will be a classic".--Malcolm S. Forbes, Jr.
Nákup knihy
You Can't Lose If the Customer Wins, Ronald A. Nykiel
- Jazyk
- Rok vydania
- 1993
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- (pevná)
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- Titul
- You Can't Lose If the Customer Wins
- Jazyk
- anglicky
- Autori
- Ronald A. Nykiel
- Vydavateľ
- Longmeadow Press
- Rok vydania
- 1993
- Väzba
- pevná
- Počet strán
- 132
- ISBN10
- 068141023X
- ISBN13
- 9780681410237
- Série
- Anotácia
- The author of Keeping Customers in Good Times and Bad spotlights 10 dynamic steps to service success. Revealing exactly why firms must recognize the need for a balance between consumer expectations and product/service fulfillment, Nykiel presents case studies of American Express, Delta Airlines, and other successful service companies. "Will be a classic".--Malcolm S. Forbes, Jr.