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ITIL Continual Service Improvement

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  • Kolektív autorov

Hodnotenie knihy

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

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ITIL Continual Service Improvement, Kolektív autorov

Jazyk
Rok vydania
2011
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3,5
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36 Hodnotenie

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Titul
ITIL Continual Service Improvement
Jazyk
anglicky
Rok vydania
2011
Väzba
mäkká
Počet strán
261
ISBN10
011331308X
ISBN13
9780113313082
Série
Hodnotenie
3,45 z 5
Anotácia
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.