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"A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description
Nákup knihy
ITIL Service Strategy, Kolektív autorov
- Jazyk
- Rok vydania
- 2011
- product-detail.submit-box.info.binding
- (mäkká)
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- Titul
- ITIL Service Strategy
- Jazyk
- anglicky
- Autori
- Kolektív autorov
- Vydavateľ
- Stationery Office/Tso
- Rok vydania
- 2011
- Väzba
- mäkká
- Počet strán
- 469
- ISBN10
- 0113313047
- ISBN13
- 9780113313044
- Série
- Hodnotenie
- 3,4 z 5
- Anotácia
- "A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers. This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence..."--Publisher description