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This benchmarking report will enable you to learn effective management practices from other companies and use this information to drive decision-making in your call center. In this report, 271 call centers provide data on the most critical information for successful call center management and operations. The report includes lessons learned by call center managers about their most effective management practices and operational changes that have the greatest impact on customer satisfaction and operations efficiency.
Nákup knihy
Best Practices in Change Management, Kolektív autorov
- Jazyk
- Rok vydania
- 2001
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- (mäkká)
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- Titul
- Best Practices in Change Management
- Jazyk
- anglicky
- Autori
- Kolektív autorov
- Vydavateľ
- Prosci Research
- Rok vydania
- 2001
- Väzba
- mäkká
- Počet strán
- 48
- ISBN10
- 1930885156
- ISBN13
- 9781930885158
- Série
- Anotácia
- This benchmarking report will enable you to learn effective management practices from other companies and use this information to drive decision-making in your call center. In this report, 271 call centers provide data on the most critical information for successful call center management and operations. The report includes lessons learned by call center managers about their most effective management practices and operational changes that have the greatest impact on customer satisfaction and operations efficiency.