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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Skladom máme celkom knihy ITIL : Continual Service Improvement (2007).
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ITIL : Continual Service Improvement, Kolektív autorov
- Jazyk
- Rok vydania
- 2007
- Väzba
- (mäkká),
- Stav knihy
- Dobrá
- Cena
- 0,29 €
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- Titul
- ITIL : Continual Service Improvement
- Jazyk
- anglicky
- Autori
- Kolektív autorov
- Vydavateľ
- Stationery Office
- Rok vydania
- 2007
- Väzba
- mäkká
- Počet strán
- 221
- ISBN10
- 0113310498
- ISBN13
- 9780113310494
- Série
- Štítky
- Hodnotenie
- 3,5 z 5
- Anotácia
- This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.