Vypredané
Viac o knihe
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Nákup knihy
ITIL : Continual Service Improvement, Kolektív autorov
- Jazyk
- Rok vydania
- 2007
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- (mäkká)
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