Parametre
- 216 stránok
- 8 hodin čítania
Viac o knihe
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Nákup knihy
Service design: From insight to implementation, Andy Polaine, Lavrans Løvlie, Ben Reason
- Jazyk
- Rok vydania
- 2013
- product-detail.submit-box.info.binding
- (pevná)
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