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Service design: From insight to implementation

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Nákup knihy

Service design: From insight to implementation, Andy Polaine, Lavrans Løvlie, Ben Reason

Jazyk
Rok vydania
2013
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Titul
Service design: From insight to implementation
Jazyk
anglicky
Vydavateľ
Rosenfeld Media
Rok vydania
2013
Väzba
pevná
Počet strán
216
ISBN10
1933820330
ISBN13
9781933820330
Série
Hodnotenie
4,05 z 5
Anotácia
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.