Miláčik čitateľov je práve vypredaný
Parametre
- 192 stránok
- 7 hodin čítania
Viac o knihe
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Nákup knihy
Good Services, Louise Downe
- Jazyk
- Rok vydania
- 2020
- product-detail.submit-box.info.binding
- (mäkká)
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- Titul
- Good Services
- Jazyk
- anglicky
- Autori
- Louise Downe
- Vydavateľ
- BIS Publishers bv
- Rok vydania
- 2020
- Väzba
- mäkká
- Počet strán
- 192
- ISBN10
- 9063695438
- ISBN13
- 9789063695439
- Série
- Štítky
- Náučná literatúra, Umenie & Kultúra, Byznys, Biznis & Manažment, Technológie & Priemysel, Technológia, Design, Marketing & Predaj
- Hodnotenie
- 4,35 z 5
- Anotácia
- Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.