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Explains how an organisation can achieve a consistently excellent customer service experience. Examines the vital role of middle-management, the importance of training and staff advancement, and looks at how to assess your customer experience.
Nákup knihy
The Cult of Customer Excellence, Oke Eleazu
- Jazyk
- Rok vydania
- 2016
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- (mäkká)
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- Titul
- The Cult of Customer Excellence
- Jazyk
- anglicky
- Autori
- Oke Eleazu
- Vydavateľ
- LID Publishing
- Rok vydania
- 2016
- Väzba
- mäkká
- ISBN10
- 1910649546
- ISBN13
- 9781910649541
- Série
- Hodnotenie
- 4,25 z 5
- Anotácia
- Explains how an organisation can achieve a consistently excellent customer service experience. Examines the vital role of middle-management, the importance of training and staff advancement, and looks at how to assess your customer experience.