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This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.
Nákup knihy
Service Encounters in Tourism, Events and Hospitality, Miriam Firth
- Jazyk
- Rok vydania
- 2020
- Väzba
- (mäkká)
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- Titul
- Service Encounters in Tourism, Events and Hospitality
- Jazyk
- anglicky
- Autori
- Miriam Firth
- Vydavateľ
- Channel View Publications Ltd
- Rok vydania
- 2020
- Väzba
- mäkká
- Počet strán
- 160
- ISBN10
- 1845417267
- ISBN13
- 9781845417260
- Série
- Štítky
- Učebnice, Byznys, Vysokoškolské učebnice
- Anotácia
- This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.