Vypredané
Parametre
- 290 stránok
- 11 hodin čítania
Viac o knihe
This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.
Nákup knihy
Quality : Total Customer Service, Lynda King Taylor
- Jazyk
- Rok vydania
- 1993
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- (mäkká)
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- Titul
- Quality : Total Customer Service
- Jazyk
- anglicky
- Autori
- Lynda King Taylor
- Vydavateľ
- Century Business
- Rok vydania
- 1993
- Väzba
- mäkká
- Počet strán
- 290
- ISBN10
- 0712656677
- ISBN13
- 9780712656672
- Série
- Štítky
- Beletria, Svetová literatúra
- Anotácia
- This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.