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Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
Nákup knihy
Up your Service!: Strategies and Action Steps to Delight your Customers Now!, Ron Kaufman
- Jazyk
- Rok vydania
- 2005
- Väzba
- (mäkká)
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- Titul
- Up your Service!: Strategies and Action Steps to Delight your Customers Now!
- Jazyk
- anglicky
- Autori
- Ron Kaufman
- Vydavateľ
- Ron Kaufman
- Rok vydania
- 2005
- Väzba
- mäkká
- Počet strán
- 298
- ISBN10
- 9810529597
- ISBN13
- 9789810529598
- Série
- Kategórie
- Štítky
- Byznys
- Hodnotenie
- 3,95 z 5
- Anotácia
- Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.