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Viac o knihe
Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
Nákup knihy
Managing Quality Customer Service, William B. Martin
- Jazyk
- Rok vydania
- 1991
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- Titul
- Managing Quality Customer Service
- Jazyk
- anglicky
- Autori
- William B. Martin
- Vydavateľ
- Kogan Page
- Rok vydania
- 1991
- Väzba
- mäkká
- Počet strán
- 96
- ISBN10
- 0749403527
- ISBN13
- 9780749403522
- Série
- Anotácia
- Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.