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Policy in Action

The Challenge of Service Delivery

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Addressing the question of how public-policy formulation changed and affected the design and delivery of government programs and services in Australia, this analysis offers descriptive accounts of how public services programs are designed and implemented and how they might be better managed. Modern governments have undergone significant change during the past 30 years and such change has impacted the way governments structure their organizations, deliver services, and relate to their citizenry. Revealing the affects on Australian government, this study also compares both government and nongovernment services overseas.

Nákup knihy

Policy in Action, John Wanna, Benoit Freyens, John Butcher

Jazyk
Rok vydania
2009
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Titul
Policy in Action
Podtitul
The Challenge of Service Delivery
Jazyk
anglicky
Rok vydania
2009
Väzba
mäkká
Počet strán
320
ISBN10
1921410728
ISBN13
9781921410727
Série
Hodnotenie
4 z 5
Anotácia
Addressing the question of how public-policy formulation changed and affected the design and delivery of government programs and services in Australia, this analysis offers descriptive accounts of how public services programs are designed and implemented and how they might be better managed. Modern governments have undergone significant change during the past 30 years and such change has impacted the way governments structure their organizations, deliver services, and relate to their citizenry. Revealing the affects on Australian government, this study also compares both government and nongovernment services overseas.