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This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.
Nákup knihy
Beyond "Hello", Jeannie Yee Davis, Pat Landaker
- Jazyk
- Rok vydania
- 1999
- Väzba
- (mäkká)
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- Titul
- Beyond "Hello"
- Podtitul
- A Practical Guide for Excellent Telephone Communication and Quality Customer Service
- Jazyk
- anglicky
- Autori
- Jeannie Yee Davis, Pat Landaker
- Vydavateľ
- Now Hear This Inc
- Rok vydania
- 1999
- Väzba
- mäkká
- Počet strán
- 158
- ISBN10
- 0944918042
- ISBN13
- 9780944918043
- Série
- Štítky
- Byznys, Psychologická tematika, Komunikácia
- Anotácia
- This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.