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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
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Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way, Joseph A. Michelli
- Jazyk
- Rok vydania
- 2018
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- Titul
- Driven to Delight: Delivering World-Class Customer Experience The Mercedes-Benz Way
- Jazyk
- anglicky
- Autori
- Joseph A. Michelli
- Vydavateľ
- McGraw-Hill Education - Europe
- Rok vydania
- 2018
- Väzba
- pevná
- Počet strán
- 282
- ISBN10
- 007180630X
- ISBN13
- 9780071806305
- Série
- Štítky
- Náučná literatúra, Byznys, Biznis & Manažment, Ekonómia, Nemecko, Manažment & HR, Vedenie, Automobilový priemysel
- Anotácia
- Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.