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Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal,
Nákup knihy
Perfect Phrases for Customer Service, Robert Bacal
- Jazyk
- Rok vydania
- 2008
- Väzba
- (mäkká),
- Stav knihy
- Dobrá
- Cena
- 5,49 €
Nikto zatiaľ neohodnotil.
- Titul
- Perfect Phrases for Customer Service
- Podtitul
- Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
- Jazyk
- anglicky
- Autori
- Robert Bacal
- Vydavateľ
- McGraw-Hill
- Rok vydania
- 2008
- Väzba
- mäkká
- Počet strán
- 175
- ISBN10
- 007144453X
- ISBN13
- 9780071444538
- Série
- Štítky
- Byznys, USA, Komunikácia
- Anotácia
- Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal,