Focusing on the essence and significance of public service, this book encourages critical reflection on its values and practices. It highlights the unique and meaningful aspects of public service while exploring ways to embody these ideals. The Fourth Edition features a new chapter that discusses the evolution and increased relevance of New Public Service values in both practice and research over the last fifteen years, providing contemporary insights into the field.
Examining public service from the perspective of the worker, this book provides a framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions.
Drawing from extensive experience in teaching leadership, the author addresses the concerns and questions of emerging leaders. He offers personal insights and guidance, acknowledging the complexities and imperfections present in today's leadership landscape. The book serves as a conversation between the author and young leaders, providing valuable perspectives for navigating their leadership journeys.