Presne táto pôjde do košíka
Viac o knihe
With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. This book provides guidance on what works, what doesn't - and the revenue and word-of-mouth payoff of getting it right.
Nákup knihy
Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service, John A. Goodman, Richard DuFresne
- Jazyk
- Rok vydania
- 2014
- product-detail.submit-box.info.binding
- (pevná),
- Stav knihy
- Veľmi dobrá
- Cena
- 4,39 €
Platobné metódy
Nikto zatiaľ neohodnotil.
- Titul
- Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
- Jazyk
- anglicky
- Autori
- John A. Goodman, Richard DuFresne
- Vydavateľ
- Amacom
- Rok vydania
- 2014
- Väzba
- pevná
- Počet strán
- 256
- ISBN10
- 081443388X
- ISBN13
- 9780814433881
- Série
- Štítky
- Náučná literatúra, Umenie & Kultúra, Byznys, Biznis & Manažment, Design, Marketing & Predaj, Manažment & HR
- Anotácia
- With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. This book provides guidance on what works, what doesn't - and the revenue and word-of-mouth payoff of getting it right.