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The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.
Nákup knihy
The Customer Rules, Lee Cockerell
- Jazyk
- Rok vydania
- 2013
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- Titul
- The Customer Rules
- Jazyk
- anglicky
- Autori
- Lee Cockerell
- Vydavateľ
- Profile Books(GB)
- Rok vydania
- 2013
- Väzba
- mäkká
- Počet strán
- 189
- ISBN10
- 1781251223
- ISBN13
- 9781781251225
- Série
- Štítky
- Náučná literatúra, Byznys, Sebarozvoj, Osobný rast, Vedenie
- Hodnotenie
- 4,05 z 5
- Anotácia
- The former executive vice president of Walt Disney World shares indispensable rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus years in the hospitality industry.