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'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
Nákup knihy
Brilliant Customer Service, Debra Stevens
- Jazyk
- Rok vydania
- 2010
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- (mäkká)
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- Titul
- Brilliant Customer Service
- Jazyk
- anglicky
- Autori
- Debra Stevens
- Vydavateľ
- Pearson Education Limited
- Rok vydania
- 2010
- Väzba
- mäkká
- Počet strán
- 208
- ISBN10
- 0273738070
- ISBN13
- 9780273738077
- Série
- Hodnotenie
- 3,65 z 5
- Anotácia
- 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.