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Viac o knihe
'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
Nákup knihy
Brilliant Customer Service, Debra Stevens
- Jazyk
- Rok vydania
- 2010
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- (mäkká)
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