Presne táto pôjde do košíka
Parametre
- 150 stránok
- 6 hodin čítania
Viac o knihe
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
Skladom máme celkom knihy Dealing with Difficult People (2006).
Nákup knihy
Dealing with Difficult People, Roy Lilley
- Jazyk
- Rok vydania
- 2006
- Väzba
- (mäkká),
- Stav knihy
- Dobrá
- Cena
- 3,69 €
Tu nám chýba tvoja recenzia
- Titul
- Dealing with Difficult People
- Jazyk
- anglicky
- Autori
- Roy Lilley
- Vydavateľ
- Kogan Page Publishers
- Rok vydania
- 2006
- Väzba
- mäkká
- Počet strán
- 150
- ISBN10
- 0749447516
- ISBN13
- 9780749447519
- Série
- Kategórie
- Štítky
- Byznys, Psychologická tematika, Príručky a návody, Komunikácia, Populárno-náučné publikácie, Riešenie problémov, Pracovné vzťahy
- Prvé vydanie
- 2005
- Pôvodný názov
- Dealing with difficult people
- Hodnotenie
- 3,25 z 5
- Anotácia
- Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.