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The implications of digitalization in the mobility service industry are thoroughly examined through an analysis of over 450 survey responses. The book highlights a significant shift in the relationship between companies and their customers, advocating for a transition from traditional mobility management to a more customer-centered approach. While this new perspective is gaining acceptance, the appeal of services not focused on overcoming spatial distances appears to be diminishing.
Nákup knihy
Digitalisation in Mobility Service Industry, Patrick Siegfried
- Jazyk
- Rok vydania
- 2023
- Väzba
- (mäkká)
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- Titul
- Digitalisation in Mobility Service Industry
- Podtitul
- A Survey-based Expert Analysis
- Jazyk
- anglicky
- Autori
- Patrick Siegfried
- Vydavateľ
- Springer International Publishing
- Rok vydania
- 2023
- Väzba
- mäkká
- Počet strán
- 96
- ISBN13
- 9783031071539
- Série
- Štítky
- Anotácia
- The implications of digitalization in the mobility service industry are thoroughly examined through an analysis of over 450 survey responses. The book highlights a significant shift in the relationship between companies and their customers, advocating for a transition from traditional mobility management to a more customer-centered approach. While this new perspective is gaining acceptance, the appeal of services not focused on overcoming spatial distances appears to be diminishing.