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Total Quality Management

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Continuous cost reduction, productivity and quality improvement are mandatory for organisations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. TQM is structured around a five part model, with the core of the model being the customer-supplier interface. The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.

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Total Quality Management, John S. Oakland

Jazyk
Rok vydania
1989
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Titul
Total Quality Management
Jazyk
anglicky
Vydavateľ
Nichols Pub
Rok vydania
1989
Väzba
pevná
Počet strán
316
ISBN10
0434914797
ISBN13
9780434914791
Série
Hodnotenie
4,25 z 5
Anotácia
Continuous cost reduction, productivity and quality improvement are mandatory for organisations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. TQM is structured around a five part model, with the core of the model being the customer-supplier interface. The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.