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Viac o knihe
Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.
Nákup knihy
Customer Care Excellence, Sarah Cook
- Jazyk
- Rok vydania
- 2008
- product-detail.submit-box.info.binding
- (mäkká)
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