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Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
Nákup knihy
Human Sigma, John Howland Fleming, Jim Asplund
- Jazyk
- Rok vydania
- 2007
- product-detail.submit-box.info.binding
- (pevná),
- Stav knihy
- Veľmi dobrá
- Cena
- 2,49 €
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