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Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
Nákup knihy
Human Sigma, John Howland Fleming, Jim Asplund
- Jazyk
- Rok vydania
- 2007
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- (pevná)
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- Titul
- Human Sigma
- Podtitul
- Managing the Employee-Customer Encounter
- Jazyk
- anglicky
- Autori
- John Howland Fleming, Jim Asplund
- Vydavateľ
- Gallup Press
- Rok vydania
- 2007
- Väzba
- pevná
- Počet strán
- 320
- ISBN10
- 1595620168
- ISBN13
- 9781595620163
- Série
- Hodnotenie
- 3,8 z 5
- Anotácia
- Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.