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This book reveals the Secrets to Service Success by analyzing four service companiesthat grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
Nákup knihy
Winning at Service, Els Van Weering, Waldemar Schmidt, Gordon Adler
- Jazyk
- Rok vydania
- 2003
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- Titul
- Winning at Service
- Podtitul
- Lessons from Service Leaders
- Jazyk
- anglicky
- Vydavateľ
- Wiley
- Rok vydania
- 2003
- Väzba
- pevná
- Počet strán
- 208
- ISBN10
- 0470848235
- ISBN13
- 9780470848234
- Série
- Štítky
- Náučná literatúra, Skutočné príbehy, Byznys, Biznis & Manažment, Ekonómia, USA, Biografia, Manažment & HR, Spomienky, Japonsko, Reportážna literatúra, Učitelia, učiteľky, Kazuistiky, Firma, Vedúci pracovníci, Zákazníci
- Hodnotenie
- 4 z 5
- Anotácia
- This book reveals the Secrets to Service Success by analyzing four service companiesthat grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.