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100 Practical Ways to Improve Customer Experience
Achieve End-to-End Customer Engagement in a Multichannel World
Viac o knihe
Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.
Nákup knihy
100 Practical Ways to Improve Customer Experience, Malcolm McDonald, Martin Newman
- Jazyk
- Rok vydania
- 2018
- Väzba
- (mäkká)
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- Titul
- 100 Practical Ways to Improve Customer Experience
- Podtitul
- Achieve End-to-End Customer Engagement in a Multichannel World
- Jazyk
- anglicky
- Autori
- Malcolm McDonald, Martin Newman
- Vydavateľ
- Kogan Page
- Rok vydania
- 2018
- Väzba
- mäkká
- Počet strán
- 304
- ISBN10
- 0749482672
- ISBN13
- 9780749482671
- Série
- Kategórie
- Štítky
- Byznys, Marketing a PR, Inovácie, Zákazníci
- Anotácia
- Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.