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Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.
Nákup knihy
100 Practical Ways to Improve Customer Experience, Martin Newman, Malcolm McDonald
- Jazyk
- Rok vydania
- 2018
- Väzba
- (mäkká)
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- Titul
- 100 Practical Ways to Improve Customer Experience
- Podtitul
- Achieve End-to-End Customer Engagement in a Multichannel World
- Jazyk
- anglicky
- Autori
- Martin Newman, Malcolm McDonald
- Vydavateľ
- Kogan Page Ltd
- Rok vydania
- 2018
- Väzba
- mäkká
- Počet strán
- 304
- ISBN10
- 0749482672
- ISBN13
- 9780749482671
- Série
- Kategórie
- Štítky
- Byznys, Marketing a PR, Inovácie, Zákazníci
- Anotácia
- Transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, including 100 tips and case studies from brands like Amazon, AirBnB and Uber.