Jan van Bon Knihy

Slovenský preklad majstrovského diela flámskeho mystika Jana van Ruysbroecka (1293 – 1381) Vanden seven trappen (lat. De septem gradibus amoris), v ktorom autor rozoberá aktívny, vnútorný a kontemplatívny život na pozadí anjelskej hierarchie a metafory polyfónneho spevu. Napriek tomu, že ide o menšie Ruysbroeckovo dielo, obsahuje koncentrovane celú doktrínu jeho náuky a záverečné kapitoly patria k autorovým najkrajším a najvycibrenejším textom. Slovenský preklad bol vyhotovený z latinského prekladu Vavrinca Suria, ktorý vznikal v Kolínskej kartúze od roku 1549 a v roku 1552 bol vydaný ako súčasť Ruysbroeckovho Opera Omnia. Práve tento vynikajúci a referenčný preklad sa stal základom pre preklady do viacerých národných jazykov.

The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam. While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.

Offering a concise overview of ITIL® V3, this Pocket Guide serves as a quick and portable reference for professionals in the Service Management community. It distills essential concepts and practices of the ITIL framework, making it an invaluable resource for those seeking to enhance their understanding and application of service management principles.

This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way. In the book, the lessons of 30 years are used to put an end to the chaos and complexity of ineffective ITSM projects. Based on simple paradigms, a single and compact solution is described for the integrated service management with People, Process and Product. This is not achieved by setting ITIL or ASL aside, but by rearranging the many valuable elements of these frameworks into a simple logical structure, and filling the gaps. Although the paradigms are explained extensively in the book, the solution is very practical and has been proven in recent years in dozens of projects with small and large organizations. This publication describes the implementation method, with a strong focus on quality assurance and cultural change, a comprehensive definition list, and an example of a compact process model.

Well designed and implemented processes are of little value when the day-to-day fulfilment of these processes is not well organized. Nor are service improvements possible when the day-to-day performance measuring and data gathering activities are not fulfilled systematically during the Service Operation. The goal of Service Operation are to coordinate and fulfil activities and processes required to provide and manage services for business users and customers with a specific agree level. Service Operation is also responsible for management of the technology required to provide and support the services. The Topics are covered Event Management Incident Management Request Fulfilment Problem Management Access Management Monitoring and Control IT Operations Service Desk Other Languages Available: English, Dutch, German, Spanish

Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

Die Itil® Taschenbücher von Van Haren Publishing besitzen einen Qualitätsstandard, dienen als klassischer Leitfaden zum Thema Itil® und sind in vielen Sprachen erhältlich. Im Laufe der Jahre haben sich die Van Haren Handbücher ihren Platz in den Regalen und in den Aktenkoffer von Branchenexperten, wie sie bei der Implementierung von Best Practices innerhalb ihrer Organisationen benötigt werden, verdient. Dieses Taschenbuch bietet eine kurze Zusammenfassung der aktuellen Itil® Version 2011. Der vollständige Inhalt - ca. 2.000 Seiten - des Itil®-Framework konzentriert sich auf 200 Seiten im Taschenbuchformat! Das bedeutet, dass der Einsatz dieses kostengünstigen Taschenbuchs eine wesentliche Zeitersparnis für unsere tägliche Arbeit im Bereich Service Management nach Itil® leistet. In erster Linie ist das Taschenbuch ein umfassendes Nachschlagewerk, bezogen auf das Thema Itil® im praktischen Format für alle Profis in der Service Management-Community. Es gibt schnell Antwort, beispielsweise auf die Was ist der Lebenszyklus -Ansatz? Was sind die Schlüssel-Service Management-Prozesse und -Funktionen? Zweitens kann das Itil® Taschenbuch als Teil der verwendeten Schulungsmaterialien, für alle die eine Itil® Foundation Zertifizierung anstreben, eingesetzt werden. Die Inhalte des Taschenbuchs decken die Apmg Spezifikationen des Itil® Foundation Lehrplans / Syllabus ab.