Barbara Pachter je medzinárodne uznávaná expertka na obchodnú etiketu a komunikáciu. Prostredníctvom svojich prednášok a koučingu pomáha jednotlivcom aj organizáciám dosiahnuť úspech prostredníctvom efektívnej komunikácie a správneho správania sa v obchodnom svete. Jej práca sa zameriava na praktické stratégie pre zvládanie rôznych komunikačných situácií a budovanie profesionálnych vzťahov. Prostredníctvom svojich kníh a seminárov zdieľa svoje rozsiahle znalosti a skúsenosti, aby vybavila svojich klientov nástrojmi pre navigáciu v zložitom prostredí moderného biznisu.
The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life (Revised, Updated)
This revised guide offers a comprehensive approach to resolving conflicts in both personal and professional settings. It features detailed, step-by-step strategies for effective conflict management and includes new insights on handling challenging interactions in the digital realm.
79 Etiquette Tips, Tools, and Techniques to Get Ahead and Stay Ahead
For anyone who's breaking in, moving up, or just trying to make a great professional impression, this essential guide offers real-life anecdotes and advice to help you build competence and confidence in the tricky arena of modern business etiquette.
From the Internet and e-commerce to contract work and globalization, the way we work and communicate is changing constantly. Still, one essential fact remains: We must pay attention to the little things — the details that demonstrate that we know how to communicate and interact with others on a professional level, regardless of our position or occupation. In this book, longtime business communications consultant and trainer Barbara Pachter offers 601 essential ways to approach every business situation and relationship with confidence and ease. With its empathetic tone and entertaining real-life anecdotes, When the Little Things Count . . . and They Always Count offers inspiration and advice to help get us to the next level of professionalism and success.