Arthur Henry Bell Knihy

The authors point out 12 difficult personality types that can be found in business environments, then offer tips to help readers understand what makes them tick and how to best cope with them. Advice includes methods for transforming potential problems into "getting-ahead" advantages.

This volume stresses the value of mastering basic written communications skills as a business tool. It shows how to get the message across clearly, directly and persuasively.

Being an effective communicator is essential in business today. The authors of this book believe that as a communicator, the verbal tools used are more important than the number of terms known. This book takes an explain it-try it-evaluate it-perfect it approach to communication instruction to teach readers the essential writing and speaking skills necessary to excel in business. Coverage includes all aspects of intercultural communication, gender-related issues, technology, media, crisis and conflict resolution, as well as communication skills for leadership and team-building.

Provides synonyms for hundreds of words, and includes a list of the two hundred and fifty most overused words