Jean-Henry Morin Knihy

The discipline of Services Science, introduced by IBM in 2002, has evolved within a transdisciplinary framework, integrating management, engineering, social and cognitive sciences, law, ethics, and economics. This approach addresses the complexities of the services industry and its economy by leveraging diverse methods and knowledge to develop unique concepts and techniques. Services Science aims to establish a robust framework for transdisciplinary collaboration. The First International Conference on Exploring Services Science (IESS1.0) marked a significant milestone as the inaugural international gathering in Europe focused on this field. Held from February 17–19, 2010, in Geneva, Switzerland, the conference sought to foster a growing community dedicated to understanding this emerging discipline. It welcomed contributions from academics, researchers, and practitioners across various fields, promoting a transdisciplinary dialogue. The call for papers was designed to ensure a balanced representation of disciplines, addressing topics such as service innovation, exploration, design, engineering, and sustainability, alongside more specialized contexts like sectors and services, IT and services, the foundations of Services Science, and governance and management.