Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.
Focusing on practical strategies for educators, this book outlines 15 effective techniques to handle hostile conversations with adults. Drawing from extensive research involving over 250 teachers and support professionals, it addresses various high-pressure situations, such as managing school gossip, responding to public humiliation, and navigating serious accusations. The authors provide insights into maintaining composure and professionalism while diffusing conflicts, making it a valuable resource for educators facing challenging interactions.