Ce livre permet de comprendre les mécanismes de la perception client et de mener un projet de Feedback Management (Voix du Client) afin de profiter de cette perception client pour développer votre entreprise.
Connie and Matt Wilson, once childhood sweethearts, have worked hard to achieve their dreams—their gracious London home, their 3 beloved sons, and a stable, trusting marriage. When they go to Rome for a romantic weekend, they enjoy a break all married couples dream of—exploring, eating, making love. But on their last day, Matt tells Connie that he is not coming home with her. She returns to London—and their three sons—alone. Loving Him is the story of what happens when the love of your life bumps into the love of his life—the one before you, the one he never got over. Secure, happy, unquestioning—a random encounter sets off a chain of events that turns a woman’s existence from blissful domesticity to dangerous obsession.