Jednoduchosť aj krása letných dní, jednoduchosť a krása rozhovorov zároveň. To spája Kniha leta, ktorá je nádherným poetickým dielom o dvojici vnučky Sofie a jej starej mamy. Na odľahlom ostrove, kde sú odkázané len na seba a prírodné elementy, stará mama a Sofia objavujú viac ako len okolité prostredie. Rozprávajú sa, uvažujú, hádajú, chodia na dobrodružné výpravy. Sú to chvíle plné slobody a objavovania. Kniha je doplnená ilustráciami autorky.
The business world seems to have given up on many major corporations now lose--and have to replace--half their customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld's national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty-and takes you through the numbers to prove it. His startling Even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business.