Phillip L. Hunsaker Knihy

When a manager establishes a friendly yet productive working atmosphere, the benefits to the whole organization are substantial.The Art of Managing Peopleprovides practical strategies, guidelines and techniques for* Developing the interpersonal skills necessary to improve relations with employees* Understanding the differences between people, and behaving accordingly* Assessing, and then improving, current working situations* Creating trust between managers and employees.Person-to-person skills are the key to developing an effective team of satisfied, energetic workers. Letting your workers express their own personalities and maximize their potentials will* Reduce stress within the work force,* Create a positive spirit throughout the company, and* Increase the organization's productivity and profitability.

This text integrates management and organizational behaviour. Through contemporary discussion of key concepts, it aims to offer students applied behavioural skills and an understanding of how organizations function.

This book provides an action-oriented approach to developing interpersonal skills, in which students actually practice skills behaviour. It contains more than 40 exercises centred around 12 key interpersonal skills.