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A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.
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Raving Fans: A Revolutionary Approach to Customer Service, Kenneth Blanchard, Sheldon Bowles
- Jazyk
- Rok vydania
- 1998
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- Titul
- Raving Fans: A Revolutionary Approach to Customer Service
- Jazyk
- anglicky
- Autori
- Kenneth Blanchard, Sheldon Bowles
- Vydavateľ
- HarperCollins
- Rok vydania
- 1998
- Väzba
- mäkká
- Počet strán
- 160
- ISBN10
- 0006530699
- ISBN13
- 9780006530695
- Série
- Štítky
- Náučná literatúra, Byznys, Biznis & Manažment, Sebarozvoj, Osobný rast, Manažment & HR, Vedenie
- Pôvodný názov
- Raving fans
- Hodnotenie
- 3,85 z 5
- Anotácia
- A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.