Together We Serve: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Viac o knihe

Focusing on the importance of experience in today's marketplace, this book offers a practical framework for building a service culture within organizations. Drawing on decades of expertise, the author shares strategies and tactics for engaging and retaining customers, emphasizing the need for leaders to stand out in competitive environments. Testimonials from industry professionals highlight the book's effectiveness in driving sales growth and improving customer interactions across various sectors, including healthcare and hospitality.