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Maximizing Call Center Performance
136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Autori
Hodnotenie knihy
Viac o knihe
The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.
Nákup knihy
Maximizing Call Center Performance, Madeline Bodin
- Jazyk
- Rok vydania
- 1999
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