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Focusing on customer engagement, this book provides practical strategies for creating memorable experiences rather than just serving customers. With 22 chapters dedicated to actionable insights, each chapter concludes with a powerful activity to reinforce the key concepts discussed. The emphasis is on immediate application, making it a valuable resource for anyone looking to enhance customer interactions effectively.
Nákup knihy
Engaging Service, Bryan Williams
- Jazyk
- Rok vydania
- 2017
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