ISO 9000 Quality Systems Handbook - Second Edition: Covering Latest Revisions to the Standard

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Whether you are establishing a quality management system for the first time or enhancing an existing one, this best-selling guide is essential for effective quality management using the ISO 9000 family of standards as a framework for business process management and improvement. Quality expert David Hoyle provides crucial background on the importance of quality system management, enabling those seeking ISO 9001 certification to adopt a holistic approach for genuine business improvement and sustained success. The book is filled with insights on how the standard has been used, misused, and misunderstood, helping you build an effective management system and determine if ISO 9001 certification is right for your company. Each chapter aligns with the standard's structure, includes clause numbers for easy reference, and begins with a preview to guide your study. It covers essential concepts, important pre-implementation issues, various approaches to achieving and sustaining quality, and offers guidance on system assessment, certification, and ongoing development. Clear tables, summary checklists, and diagrams simplify complex concepts, while downloadable template report forms from the companion website ease the documentation process. Let this trusted guide lead you toward a better quality management system and witness the impact on your processes and profits!