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Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.
Nákup knihy
The Customer Rules, Lee Cockerell, Tony Hsieh
- Jazyk
- Rok vydania
- 2013
- Väzba
- (pevná),
- Stav knihy
- Veľmi dobrá
- Cena
- 8,59 €
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- Titul
- The Customer Rules
- Podtitul
- The 39 Essential Rules for Delivering Sensational Service
- Jazyk
- anglicky
- Autori
- Lee Cockerell, Tony Hsieh
- Vydavateľ
- Random House Children's Books
- Rok vydania
- 2013
- Väzba
- pevná
- Počet strán
- 208
- ISBN10
- 0770435602
- ISBN13
- 9780770435608
- Série
- Kategórie
- Štítky
- Byznys, Sprievodca, Vedenie, Komunikácia, Marketing a PR, Tvorivosť, Peniaze, Motivácia, Úspech, Walt Disney, Výcvik, Vývoj, Vedomosti a poznanie, Motivačné knihy, Firma
- Anotácia
- Drawing from extensive experience at Walt Disney World, the author presents essential guidelines for delivering exceptional customer service. The book emphasizes the importance of consistency, efficiency, creativity, sincerity, and excellence in interactions with customers. It offers practical insights and strategies that can be applied across various industries to enhance customer satisfaction and loyalty.