Viac o knihe
Annotation Not all customers are created equal.Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customersand then there is pretty much everybody else.Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term
Vydanie
Nákup knihy
Customer Centricity, Peter Fader
- Jazyk
- Rok vydania
- 2012
- Väzba
- (mäkká)
Doručenie
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- Titul
- Customer Centricity
- Jazyk
- anglicky
- Autori
- Peter Fader
- Vydavateľ
- Wharton Digital Press
- Rok vydania
- 2012
- Väzba
- mäkká
- Počet strán
- 128
- ISBN10
- 1613630166
- ISBN13
- 9781613630167
- Série
- Štítky
- Byznys
- Hodnotenie
- 3,55 z 5
- Anotácia
- Annotation Not all customers are created equal.Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customersand then there is pretty much everybody else.Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term