Christian Walter Castro Silva Knihy

The research focuses on assessing the quality of care in the gynecology outpatient clinic at Alberto Sabogal Sologuren Hospital and its impact on user satisfaction. Key aspects include patient reliability, loyalty, and confidence in the services provided. The study aims to highlight the necessity of delivering first-class care to enhance the clinic's reputation and establish it as a leader in service quality. Additionally, the findings are intended to inform improvements across other hospital departments.

Focusing on the outpatient gynecology services at Hipolito Unanue National Hospital in Lima, the investigation highlights the challenges faced by a facility that serves economically disadvantaged patients, particularly those under the Integral Health System. With a growing patient population and increasing expectations, the hospital struggles with low perceptions of care quality, leading to frequent complaints. The research underscores the critical need for improvements in healthcare services to enhance patient experiences and rebuild trust in the institution.