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Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
Nákup knihy
Customer Care Excellence - 6th Edition, Sarah Cook
- Jazyk
- Rok vydania
- 2010
- product-detail.submit-box.info.binding
- (mäkká),
- Stav knihy
- Poškodená
- Cena
- 4,04 €
Platobné metódy
Nikto zatiaľ neohodnotil.
- Jazyk
- anglicky
- Autori
- Sarah Cook
- Vydavateľ
- Kogan Page Ltd
- Rok vydania
- 2010
- Väzba
- mäkká
- Počet strán
- 278
- ISBN10
- 0749457058
- ISBN13
- 9780749457051
- Série
- Štítky
- Náučná literatúra, Sebarozvoj
- Anotácia
- Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.