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Viac o knihe
A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.
Nákup knihy
Remarkable Service, Kolektív autorov
- Jazyk
- Rok vydania
- 2014
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- Titul
- Remarkable Service
- Jazyk
- anglicky
- Autori
- Kolektív autorov
- Vydavateľ
- John Wiley & Sons Inc
- Rok vydania
- 2014
- Väzba
- mäkká
- Počet strán
- 290
- ISBN10
- 1118116879
- ISBN13
- 9781118116876
- Série
- Hodnotenie
- 4,15 z 5
- Anotácia
- A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.