The Design of Digital Democracy

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The book explores the impact of technology and design on democratic decision-making, highlighting how digital experiences prioritize speed and user-friendliness over deeper costs and implications. This shift has created a disconnect between public expectations of digital services, including government, and the realities of democratic governance. As regulators struggle to meet demands for immediate results, citizen engagement and interest in democracy have plummeted, raising concerns about the effectiveness of modern governance in an increasingly digital world.