Parametre
- 352 stránok
- 13 hodin čítania
Viac o knihe
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Nákup knihy
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Jazyk
- Rok vydania
- 2010
- product-detail.submit-box.info.binding
- (mäkká)
Platobné metódy
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- Jazyk
- anglicky
- Autori
- Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Vydavateľ
- Penguin Books
- Rok vydania
- 2010
- Väzba
- mäkká
- Počet strán
- 352
- ISBN10
- 0143118447
- ISBN13
- 9780143118442
- Série
- Štítky
- Náučná literatúra, Byznys, Sebarozvoj, Psychologická tematika, Osobný rast, Darčeky pre ženy, Vedenie, Emócie, Komunikácia, Rétorika
- Pôvodný názov
- Difficult conversations
- Hodnotenie
- 4,05 z 5
- Anotácia
- The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving