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Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.
Nákup knihy
Service management, James A. Fitzsimmons, Mona J. Fitzsimmons
- Jazyk
- Rok vydania
- 1998
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- Titul
- Service management
- Podtitul
- Operations, Strategy, and Information Technology
- Jazyk
- anglicky
- Vydavateľ
- Irwin/McGraw-Hill
- Rok vydania
- 1998
- Väzba
- mäkká
- ISBN10
- 0071157093
- ISBN13
- 9780071157094
- Série
- Hodnotenie
- 3,95 z 5
- Anotácia
- Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.